Shipping & Returns
Shipping Information for Our Aussie Mates:
Your Aussie order is in good hands! We process and ship orders within 24-48 hours from our local warehouses for speedy delivery. Expect your package to arrive within 3 - 7 Business Days, bringing the magic of Recovery Mate to your doorstep. Shipping prices are $8.99/Standard (3-7 business days), $11.99/Express (1-3 Business Days).Although orders over $100 will receive free shipping.
For our Kiwi(NZ) friends, a standard $9.99 is the shipping fee.
For our International friends (outside Australia), a $20AUD/£9.99 shipping fee applies, and your package will be sent via standard postal service. While your anticipation builds, please allow 1-2 weeks for your Recovery Mate goodies to reach you.
Returns - Embracing Your Satisfaction:
Our commitment to your contentment is unwavering. We stand proudly behind every product we offer and want you to be 100% satisfied. Should you find yourself less than thrilled, you have options: a full refund (minus any shipping charges) or a replacement product.
Take note of these key return guidelines:
- Returns must be initiated within 30 days of purchase.
- Products should be in pristine, new condition and within their original packaging.
- Shipping costs for returns are to be covered by the customer.
- An authorisation is necessary for all returns. To obtain one, simply email us at admin@recoverymate.co. Hold off on returning the product until you've received your authorization.
Revel in the confidence that we're here to make your experience exceptional, every step of the way. Welcome to the Recovery Mate family, where satisfaction and sleep are guaranteed.